Guest Service Rep

Topbrassdallas; The Woodlands (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Topbrassdallas is seeking a friendly Guest Service Representative to provide exceptional customer service to guests during their stay. The role requires clear communication, a positive attitude, and the ability to handle diverse guest inquiries and concerns.

You will greet guests, assist with check-in/check-out, and work with other hotel departments to ensure a memorable guest experience. Prior hospitality experience is preferred and a high school diploma is required.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Experience in customer service or hospitality preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient with computer systems and hotel operations software.
• Positive attitude and passion for delivering outstanding guest service.

Responsibilities

• Greet and welcome guests upon arrival.
• Assist guests with check-in and check-out procedures.
• Respond to guest inquiries and provide information about hotel services and local attractions.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Process reservations and manage room assignments.
• Provide support for special requests and accommodations.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Multitasking

Hospitality knowledge

Education

High school diploma

Hospitality education (plus)

Tools

Hotel software

PMS software

Job description

Job Title: Guest Service Representative

We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience during their stay. This role requires strong communication skills, a positive attitude, and the ability to handle various guest inquiries and concerns.

Key Responsibilities:

• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out procedures
• Respond to guest inquiries and provide information about hotel services and local attractions
• Handle guest complaints and resolve issues in a timely and professional manner
• Maintain accurate records of guest interactions and transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Process reservations and manage room assignments
• Provide support for special requests and accommodations

Skills and Qualifications:

• High school diploma or equivalent; additional education in hospitality is a plus
• Previous experience in customer service or hospitality preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks
• Proficient in using computer systems and software related to hotel operations
• A positive attitude and a passion for providing outstanding guest service

We are an equal opportunity employer and welcome applicants from all backgrounds to apply.