Guest Service Rep

Inn at Nye Beach; Newport (OR); On-site; USD 30,000 - 45,000; Full time

Job summary

The Inn at Nye Beach in Newport, OR is looking for a friendly and professional Front Desk Agent. This position involves greeting guests, checking them in and out, and providing excellent customer service to ensure a welcoming experience.

Key qualifications include communication skills, multitasking ability, and familiarity with property management systems. Join us to contribute to a memorable stay for our guests in a beautiful seaside setting.

Qualifications

• Previous experience as a Front Desk Agent or in a customer service role preferred.
• Strong attention to detail and problem-solving abilities.
• Professional appearance and positive attitude.

Responsibilities

• Greet and welcome guests upon arrival.
• Check guests in and out efficiently.
• Handle guest inquiries and complaints promptly.

Skills

Excellent communication and interpersonal skills

Ability to multitask

Familiarity with property management systems

Job description

We are seeking a friendly and professional Front Desk Agent to join our team at the Inn at Nye Beach. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring a smooth and welcoming experience throughout their stay.

Key Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently using the property management system.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Provide information about the Inn at Nye Beach, local attractions, and services.
• Manage reservations, cancellations, and room assignments accurately.
• Maintain the cleanliness and organization of the front desk area.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process payments and maintain accurate transaction records.

Qualifications

• Previous experience as a Front Desk Agent or in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with property management systems and basic computer skills.
• Strong attention to detail and problem-solving abilities.
• Professional appearance and positive attitude.
• Availability to work flexible hours, including weekends and holidays.

The Inn at Nye Beach is a charming coastal hotel located in the heart of Newport, OR. We pride ourselves on providing a comfortable and memorable experience for all our guests, combining excellent service with a beautiful seaside setting.