Hotel Operations & Guest Experience Leader

Inn-At-Nye-Beach; Newport (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

Inn at Nye Beach in Newport, OR is seeking an experienced Operations Manager (Hotel Manager) to oversee daily operations of housekeeping and the front desk. You will manage staff, train and develop teams, and strive to maximize guest satisfaction and profitability.

This role requires leadership, attention to detail, and the ability to coordinate with sales, maintenance, and vendors to ensure seamless operations and high standards across all departments.

Qualifications

• Proven leadership and communication skills.
• Strong organizational and time management abilities.
• Knowledge of hotel operations including front desk and housekeeping.
• Ability to manage multiple tasks under pressure.
• Spanish-speaking a plus.

Responsibilities

• Oversee front desk, housekeeping, maintenance, and common-area attendants.
• Develop and implement policies and procedures for efficient operations.
• Hire, train, and supervise a diverse team delivering excellent customer service.
• Monitor financial performance including revenue and expenses.
• Ensure health, safety, and licensing regulations compliance.
• Handle guest inquiries, concerns, and complaints professionally.
• Collaborate with sales and marketing to drive revenue and occupancy.
• Cooperate with all departments for seamless operations and vendor relationships.

Skills

Leadership

Communication

Time management

Organizational skills

Front desk operations

Housekeeping operations

Education

Bachelor's degree in hospitality management

Job description

Inn at Nye Beach in Newport, OR is seeking an experienced Operations Manager (Hotel Manager) to oversee daily operations of housekeeping and the front desk. You will manage staff, train and develop teams, and strive to maximize guest satisfaction and profitability.

This role requires leadership, attention to detail, and the ability to coordinate with sales, maintenance, and vendors to ensure seamless operations and high standards across all departments.