Guest Services Representative (Part time)

Best Western Plus Agate Beach; Newport (OR); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401K

Room Discounts

PTO

Holidays

Referral Bonus Opportunities

Job summary

Best Western Plus Agate Beach Inn in Newport, OR is seeking a part-time Front Desk Agent for the night shift. You will welcome guests, check in/out, handle inquiries, and balance accounts while delivering exceptional service.

The role requires strong math skills, attention to detail, and the ability to work independently or with a team. Night shifts, including weekends and holidays, are available with room for a flexible schedule.

Qualifications

• High school diploma or equivalent required.
• Hotel front desk or night audit experience preferred.
• Strong math and cash handling skills.
• Excellent attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Flexible night shifts, including weekends and holidays.
• Proficiency in Microsoft Office and hotel management software.

Responsibilities

• Perform all front desk functions during the night shift, including check-ins/outs and guest inquiries.
• Balance and reconcile hotel accounts (cash, cards, direct bill) with accuracy.
• Prepare and distribute daily occupancy, revenue, and audit reports.
• Post charges and collect payments, ensuring guest bills are accurate.
• Ensure safety and security by monitoring access and responding to emergencies.
• Provide exceptional guest service and resolve issues during night shift.
• Coordinate with housekeeping and maintenance to meet guest needs.

Skills

Communication

Customer service

Math & cash handling

Attention to detail

Teamwork

Night shift availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel management software

Job description

Best Western Plus Agate Beach Inn is currently seeking a part-time Front Desk Agent to join our team!

The Front Desk Agent is responsible for welcoming guests, completing check-ins and check-outs, responding to guest needs, and ensuring front desk duties are completed accurately and efficiently—all while providing exceptional customer service.

Looking for part-time work in Newport? Whether you’re available in the mornings, evenings, or for just a few shifts each week, we may be able to build a schedule that works for both of us.

Agate Beach Inn is a148-room oceanfront hotel in Newport featuring Sea Glass Bistro & Lounge, an indoor pool, and extensive meeting space. We offer the stability of a nationally recognized brand with the personal atmosphere of a locally empowered team.

Compensation & Benefits:

• 401K
• Room Discounts
• PTO
• Holidays
• Referral Bonus Opportunities

Responsibilities:

• Perform all front desk functions during the night shift, including checking in and out guests, answering phone calls, and responding to guest inquiries and requests
• Balance and reconcile all hotel accounts, including cash, credit card, and direct bill accounts, ensuring accuracy and completeness
• Prepare and distribute daily reports, including occupancy, revenue, and audit reports
• Complete all tasks related to guest billing, including posting charges, collecting payments, and ensuring the accuracy of guest bills
• Ensure the safety and security of the hotel and its guests by monitoring and controlling access to the building and responding to any emergencies that may arise
• Provide exceptional customer service to all guests, resolving any issues or concerns that may arise during the night shift
• Coordinate with the housekeeping and maintenance departments to ensure all guest requests and needs are met during the night shift
• Assist with any other duties as assigned by the General Manager or Assistant General Manager

Requirements:

• High school diploma or equivalent
• Previous experience in a hotel front desk or night audit role is strongly preferred
• Excellent mathematical and analytical skills, with the ability to accurately reconcile accounts and handle cash transactions
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to work independently and as a part of a team
• Must be able to work flexible night shifts, including weekends and holidays
• Basic computer skills, including proficiency in Microsoft Office and hotel management software
• Must be able to lift up 25 lbs and stand or walk for extended periods

EEOC Statement:
Vesta Hospitality provides equal employment opportunities to all individuals based on job-related qualifications and ability without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status or characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.