Guest Service Host

zz DO NOT USE Hyatt Place Santa Fe; Santa Fe (NM); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Time Off

Employee Discounts

Job summary

Legacy Hospitality is hiring a Guest Service Host at our welcoming hotel. You will greet guests, assist with check-ins and check-outs, answer questions, and ensure a positive stay through empathy and attentiveness.

Success comes from caring, compassionate, and respectful interactions, plus using hotel management software to manage reservations and guest inquiries. You should be able to stand long hours and handle luggage.

Qualifications

• Previous Guest Service experience preferred.
• Must be caring, compassionate and respectful in every interaction.
• Proficiency with hotel management software and reservations/tools.
• Must be able to stand for long periods and lift luggage as needed.

Responsibilities

• Assist guests with check-ins and check-outs and answer questions about the local area.
• Handle guest feedback and requests to ensure a positive stay.
• Answer phones, manage reservations, and help with special requests.

Skills

Guest service

Caring

Compassionate

Respectful

Multitasking

Tools

Hotel management software

Job description

Join Legacy Hospitality as a Guest Service Host in our vibrant hotel! As a Guest Service Host, you will be at the heart of providing exceptional guest experiences, showcasing your empathy and compassion to create lasting memories for our visitors. With a competitive pay, you'll not only be part of a dynamic team but also have the opportunity to grow in the hospitality industry.

Your authentic smile will greet guests, while your respectful demeanor will make them feel valued from the moment they step through our doors. If you're energized by engaging with people and caring for their needs, you will have benefits such as

• Medical
• Dental
• Vision
• Life Insurance
• Paid Time Off
• Employee Discounts

Your new career adventure awaits you.

Hello, we're Legacy Hospitality

Where hospitality has heart.

At Legacy, we believe hospitality isn't just a service, it's a feeling. It's where genuine care meets thoughtful attention, creating a welcoming environment for everyone we interact with. This philosophy forms the core of our company culture, where hospitality has heart.

C - Compassionate

A - Authentic

R - Respectful

E - Empathetic

By fostering a culture of hospitality with heart, we create a thriving environment where our team members feel valued and empowered, and our guests feel welcome, cared for, and eager to return.

What's your day like?

As a Guest Service Host, you'll start each day with an energetic attitude, ready to engage with guests and team members. Your caring nature will shine as you assist guests with check-ins, check-outs, and queries about the local area. Your compassionate demeanor will be crucial in handling guest feedback and requests, ensuring a positive and memorable stay for everyone.

Being authentic and respectful in all your interactions will be key to building trust and rapport with our guests. Whether it's answering phones, managing reservations, or assisting with special requests, your day-to-day will be filled with opportunities to make a difference in our guests' experiences.

Are you a good fit for this Front Desk Host job?

To excel as a Guest Service Host, previous guest service experience is preferred. You must embody our core values of being caring, compassionate, and respectful in every guest interaction. Proficiency in using hotel management software and tools is essential to handle check-ins, reservations, and guest inquiries efficiently. Additionally, being able to maintain the physical aspects of the position, such as standing for long periods, lifting luggage, and moving around the front desk area, is crucial. Your ability to multitask, prioritize guest needs, and adapt to various situations with a positive mindset will set you up for success in this dynamic and engaging role.

Knowledge and skills required for the position are:

• Previous Guest Service experience preferred.
• Must be caring, compassionate ad respectful
• Must be able to maintain the physical aspects of the position.

Are you ready for an exciting opportunity? Your home away from home, with a touch more care.

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!