Guest Service Rep

Priority Dispatch Corp.; Albuquerque (NM); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401k

Employee Discounts

Growth opportunities

Sick Pay

Job summary

Legacy Hospitality is seeking a Front Desk Host to warmly welcome guests, manage reservations, and ensure seamless stays from arrival to departure. You will handle check-ins and check-outs, communicate with housekeeping, and assist guests with inquiries in a fast-paced environment.

The role requires strong communication, a guest-first mindset, and the ability to multitask while maintaining a polished, professional appearance.

Qualifications

• Excellent communication skills and a guest-first mindset are essential.
• Professional appearance, attention to detail and a can-do attitude are required.
• Ability to multitask and stay organized in a fast-paced hotel environment.

Responsibilities

• Welcome guests and provide a friendly, efficient check-in experience.
• Handle check-outs and ensure billing accuracy.
• Manage reservations, room assignments and special requests.
• Answer phone calls and assist with guest inquiries.
• Resolve guest concerns with professionalism and care.
• Process payments and maintain accurate records.

Skills

Strong communication

Guest-first mindset

Professional demeanor

Detail oriented

Multitasking

Calm under pressure

Team player

Tools

Hotel reservation systems

Job description

Join Legacy Hospitality as a Front Desk HostLooking to grow your hospitality career in a guest focused environment Join Legacy Hospitality as a Front Desk Host and become the face of the hotel creating strong first impressions and seamless guest experiencesIn this role you will welcome guests manage reservations and ensure every stay runs smoothly from arrival to departure If you enjoy working with people and thrive in a fast paced setting this is your opportunityWe offer competitive pay full benefits and a culture where your work is valued and recognizedWhy You Will Love Working With UsAt Legacy Hospitality our culture is built on CARECompassionAuthenticityRespectEmpathyWe are committed to creating a workplace where team members feel supported valued and empowered to growBenefits for Full Time Employees includeMedical Dental and Vision InsuranceLife InsurancePaid Time Off401kBenefits for all employees Full and Part Time include:Employee Discounts including travel perksGrowth and advancement opportunitiesSick PayWhat You Will DoAs a Front Desk Host you willWelcome guests and provide a friendly efficient check in experienceHandle check outs and ensure billing accuracyManage reservations room assignments and special requestsAnswer phone calls and assist with guest inquiriesResolve guest concerns with professionalism and careProcess payments and maintain accurate recordsCommunicate with housekeeping and other departments to ensure smooth operationsWork flexible schedules including mornings evenings weekends and holidaysWhat We Are Looking ForWe are seeking team members who areStrong communicators with a guest first mindsetProfessional polished and detail orientedAble to multitask and stay organized in a fast paced environmentCalm under pressure with strong problem solving skillsPositive respectful and team orientedPreferredPrevious hotel or guest service experience Familiarity with hotel systems or reservation platformsPhysical Requirements Essential Job FunctionsThis is an active role Candidates must be able toStand and walk for extended periods up to 8 hours per shiftUse computers phones and office equipment for extended periodsOccasionally lift carry or move items such as luggage or suppliesMaintain focus and professionalism during busy shiftsReady to ApplyIf you are dependable motivated and ready to be part of a strong team we want to hear from you