Guest Services Representative

HILTON GARDEN INN - SEATAC AIRPORT; Seattle (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

401(k)

Employee Discounts

Growth and Advancement Opportunities

Sick Pay

Job summary

HILTON GARDEN INN - SEATAC AIRPORT is seeking a Guest Services Representative to welcome guests, manage reservations, and ensure smooth stays from arrival to departure.

You will handle check-ins/outs, maintain billing accuracy, and coordinate with housekeeping to meet guest needs in a fast-paced environment. Prior hotel experience and strong communication are valued.

Qualifications

• Previous hotel or guest service experience is preferred.
• Familiarity with hotel systems or reservation platforms is a plus.
• Excellent communication and a guest-first mindset; professional and detail-oriented.

Responsibilities

• Welcome guests with a friendly, efficient check-in experience.
• Handle check-outs, billing accuracy, and reservations management.
• Manage room assignments and special requests; resolve guest inquiries.
• Coordinate with housekeeping and other departments for smooth operations.
• Work a flexible schedule including mornings, evenings, weekends, and holidays.

Skills

Guest service

Communication

Multitasking

Teamwork

Problem solving

Tools

Hotel systems

Reservation platforms

Job description

Join Legacy Hospitality as a Guest Services RepresentativeLooking to grow your hospitality career in a guest-focused environment? Join Legacy Hospitality as a Guest Services Representative at our front desk and become the face of the hotel, creating strong first impressions and seamless guest experiences.In this role, you will welcome guests, manage reservations, and ensure every stay runs smoothly from arrival to departure. If you enjoy working with people and thrive in a fast-paced setting, this is your opportunity.We offer competitive pay, full benefits, and a culture where your work is valued and recognized.Why You Will Love Working With UsAt Legacy Hospitality, hospitality has heart. Our culture is built on CARE:CompassionAuthenticityRespectEmpathyWe are committed to creating a workplace where team members feel supported, valued, and empowered to grow.Benefits for Full-Time Employees Include:Medical, Dental, and Vision InsuranceLife InsurancePaid Time Off401(k)Benefits for All Employees (Full-Time and Part-Time) Include:Employee DiscountsGrowth and Advancement OpportunitiesSick PayWhat You Will DoAs a Guest Services Representative, you will:Welcome guests and provide a friendly, efficient check-in experienceHandle check-outs and ensure billing accuracyManage reservations, room assignments, and special requestsAnswer phone calls and assist with guest inquiriesResolve guest concerns with professionalism and careProcess payments and maintain accurate recordsCommunicate with housekeeping and other departments to ensure smooth operationsWork flexible schedules, including mornings, evenings, weekends, and holidaysWhat We Are Looking ForWe are seeking team members who are:Strong communicators with a guest-first mindsetProfessional, polished, and detail-orientedAble to multitask and stay organized in a fast-paced environmentCalm under pressure with strong problem-solving skillsPositive, respectful, and team-orientedPreferred QualificationsPrevious hotel or guest service experienceFamiliarity with hotel systems or reservation platformsPhysical Requirements (Essential Job Functions)This role requires candidates to:Stand and walk for extended periods, up to 8 hours per shiftUse computers, phones, and office equipment for extended periodsOccasionally lift, carry, or move items such as luggage or suppliesMaintain focus and professionalism during busy shiftsWork a flexible schedule, including mornings, evenings, weekends, and holidaysReady to Apply?If you are dependable, motivated, and ready to be part of a strong team, we want to hear from you.