Guest Service Pro: VIP Check-ins & Front Desk Excellence

Schulte-Hospitality-Group; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily pay

Telemedicine

Health insurance

Life insurance

401k with company match

Paid time off

Holiday pay

Employee assistance program

Discounted hotel rooms

Savings marketplace discounts

Job summary

Collegiate Hotel Group is seeking a Guest Service Representative to join Hotel 1928 and its team of hospitality enthusiasts.

You will greet guests, assist with arrivals, check-ins, and amenities, while maintaining a polished front desk. This role emphasizes professional guest relations, cash handling, and upselling opportunities. A High School Diploma or GED and prior customer service experience are required.

Qualifications

• Prior customer service experience.
• High School Diploma/GED.
• Basic computer skills.

Responsibilities

• Greet guests warmly and provide personal recognition.
• Assist with amenities, check-in VIPs, and answer calls.
• Handle cash with proper procedures and report discrepancies.
• Maintain a clean front desk area and support lobby activation.
• Protect guest PII and upsell opportunities.
• Resolve guest complaints professionally.
• Retrieve IDs and payment methods upon arrival.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Basic computer skills

Education

High School Diploma/GED

Job description

Collegiate Hotel Group is seeking a Guest Service Representative to join Hotel 1928 and its team of hospitality enthusiasts.

You will greet guests, assist with arrivals, check-ins, and amenities, while maintaining a polished front desk. This role emphasizes professional guest relations, cash handling, and upselling opportunities. A High School Diploma or GED and prior customer service experience are required.