Guest Experience Concierge — Front Desk & VIP Service

The Inn at Stonecliffe; Waco (TX); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Daily Pay

Health Insurance

401(k) Plan

Paid Time Off

Holiday Pay

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts

Job summary

Collegiate Hotel Group invites applications for a part-time Guest Service Representative at Hotel 1928 in Texas. You will greet guests, check in VIPs, assist with amenities, answer phones, and maintain a welcoming front desk environment.

This role emphasizes excellent communication, professional handling of guest data, and upselling opportunities. Benefits include Daily Pay, health and retirement options, and PTO. Join a team dedicated to memorable guest experiences.

Qualifications

• Minimum customer service experience required.
• Basic computer skills for daily tasks.
• Ability to communicate clearly in writing and speech.

Responsibilities

• Greets guests with personal recognition.
• Assist with welcome amenities preparation and delivery.
• Escort VIPs to rooms and check in.
• Answer phones promptly and assist or transfer calls.
• Maintain front desk area clean and organized.
• Handle guest PPI data properly.
• Resolves guest complaints professionally.
• Participate in front desk upsell program.
• Retrieve identification documents and payment forms at arrival.
• Perform other duties as assigned.

Skills

Customer service

Communication

Computer basics

Guest relations

Education

High School Diploma/GED

Job description

Collegiate Hotel Group invites applications for a part-time Guest Service Representative at Hotel 1928 in Texas. You will greet guests, check in VIPs, assist with amenities, answer phones, and maintain a welcoming front desk environment.

This role emphasizes excellent communication, professional handling of guest data, and upselling opportunities. Benefits include Daily Pay, health and retirement options, and PTO. Join a team dedicated to memorable guest experiences.