Guest Service Pro: Front Desk & Travel Perks

The Wayfarer DTLA; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan

Vacation & sick leave

Team member travel program

Job summary

The Wayfarer DTLA, a Tapestry Collection by Hilton, is seeking a Guest Service Representative to deliver exceptional service at the front desk in Los Angeles. You will greet guests, manage check-in/out, handle cash, and coordinate with team members to ensure a seamless guest experience.

Ideal candidates bring 1–3 years in hotel operations, strong communication skills, and proficiency with MS Office and hotel software. Competitive hourly pay and benefits offered.

Qualifications

• High School diploma or better required.
• 1–3 years experience in a similar hotel operations role.
• Excellent communication skills and guest service mindset.
• Proficiency in MS Office Suite and hotel operations software.

Responsibilities

• Greet guests and complete check-in procedures daily.
• Handle check-out with accurate charges and cash handling.
• Answer inquiries and take reservations via phone and in person.
• Maintain courteous demeanor and provide personalized service.
• Operate PBX and manage wake-up calls.
• Coordinate with departments to ensure guest satisfaction.
• Process guest mail and faxes and maintain communications logs.
• Assist other team members as needed.

Skills

Highly organized and efficient

Pro‑active and results driven

Ability to adapt and demonstrate flex

Leads by example and with integrity

Excellent communicator and team motiva

Business‑like, socially engaged, etc.

Education

High School or better

Tools

MS Office Suite

Hotel operations software

Job description

The Wayfarer DTLA, a Tapestry Collection by Hilton, is seeking a Guest Service Representative to deliver exceptional service at the front desk in Los Angeles. You will greet guests, manage check-in/out, handle cash, and coordinate with team members to ensure a seamless guest experience.

Ideal candidates bring 1–3 years in hotel operations, strong communication skills, and proficiency with MS Office and hotel software. Competitive hourly pay and benefits offered.