Guest Experience Specialist — Front Desk & Concierge

Parable Hospitality; Los Angeles (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Vacation and Sick Leave

Team Member Travel Program

Team building activities

Volunteer programs

Job summary

The Wayfarer DTLA, a Tapestry Collection by Hilton, is seeking a Guest Service Representative to join our front desk team. You will welcome guests, handle check-in/out, and ensure a warm, personalized experience.

Responsibilities include greeting guests, processing reservations, handling cash, and providing accurate information about rates and local amenities. Strong communication and teamwork are essential for success.

Qualifications

• Greet guests and complete check-in procedures daily.
• Accurately handle cash and process charges at checkout.
• Provide personalized service and resolve inquiries.
• Communicate rates and information; upsell where appropriate.
• Maintain guest relations and stay informed on in-house events.

Responsibilities

• Greet arriving guests and complete check-in procedures.
• Facilitate guest departures and close accounts.
• Handle cash and guest charges with accuracy.
• Answer inquiries and accept reservations via phone and in person.
• Operate PBX system and manage wake-up calls.

Skills

Guest service excellence

Effective communication

Cash handling

Reservation guidelines

Upselling

Team collaboration

Front desk operations

Tools

PBX system

Job description

The Wayfarer DTLA, a Tapestry Collection by Hilton, is seeking a Guest Service Representative to join our front desk team. You will welcome guests, handle check-in/out, and ensure a warm, personalized experience.

Responsibilities include greeting guests, processing reservations, handling cash, and providing accurate information about rates and local amenities. Strong communication and teamwork are essential for success.