Guest Service Pro - Front Desk & Reservations, 2nd Shift

LBA Hospitality; Chattanooga (TN); Presencial; USD 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Quarterly bonus

PTO and holidays

401k with Employer Match

DailyPay

Hotel discounts

Competitive wages

Resumo da oferta

Caption Chattanooga, operated by LBA Hospitality, is hiring a Guest Service Representative for the Front Desk on 2nd shift (3pm–11pm). You will welcome guests, check them in/out, handle reservations and payments, and upsell hotel services.

The role requires strong communication and computer skills, a high school diploma, and the ability to balance multiple tasks. Benefits include quarterly bonuses, PTO/holidays, 401(k) with match, DailyPay, and hotel discounts.

Qualificações

• Experience in customer service or guest relations.
• High school diploma or equivalent preferred.
• Strong communication and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsabilidades

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Conhecimentos

Customer service

Sales experience

Communication skills

Problem solving

Attention to detail

Teamwork

Formação académica

High school diploma or equivalent

Ferramentas

POS systems

MS Office

Reservation software

Descrição da oferta de emprego

Caption Chattanooga, operated by LBA Hospitality, is hiring a Guest Service Representative for the Front Desk on 2nd shift (3pm–11pm). You will welcome guests, check them in/out, handle reservations and payments, and upsell hotel services.

The role requires strong communication and computer skills, a high school diploma, and the ability to balance multiple tasks. Benefits include quarterly bonuses, PTO/holidays, 401(k) with match, DailyPay, and hotel discounts.