Evening Front Desk Agent (2nd Shift) | PTO & Benefits

Dynamic Group Management; Chattanooga (TN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Accrued PTO

Medical

Dental

Vision

Life Insurance

Job summary

Element Hotel Chattanooga is seeking a reliable Front Desk Agent for full-time 2nd shift (3:00 PM–11:00 PM), Monday through Friday. You will check guests in/out, answer inquiries, manage reservations, and maintain a welcoming lobby environment.

The role requires strong communication, customer service skills, and proficiency with front desk software. Prior front desk or hospitality experience is preferred, with a keen eye for detail and a calm demeanor in a dynamic setting.

Qualifications

• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to work the 2nd shift (3:00 PM to 11:00 PM), Open availability
• Proficient with front desk software and basic computer skills.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently using the hotel's front desk system.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Manage reservations and room assignments accurately.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Coordinate with housekeeping and maintenance teams as needed.
• Process payments and maintain accurate records of transactions.

Skills

Customer service

Communication

Front desk software

Open availability

Organization

Calm under pressure

Tools

Front desk software

Job description

Element Hotel Chattanooga is seeking a reliable Front Desk Agent for full-time 2nd shift (3:00 PM–11:00 PM), Monday through Friday. You will check guests in/out, answer inquiries, manage reservations, and maintain a welcoming lobby environment.

The role requires strong communication, customer service skills, and proficiency with front desk software. Prior front desk or hospitality experience is preferred, with a keen eye for detail and a calm demeanor in a dynamic setting.