Full-time 2nd shift

Dynamic Group Management; Chattanooga (TN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Accrued PTO

Medical

Dental

Vision

Life Insurance

Job summary

Element Hotel Chattanooga is seeking a reliable Front Desk Agent for full-time 2nd shift (3:00 PM–11:00 PM), Monday through Friday. You will check guests in/out, answer inquiries, manage reservations, and maintain a welcoming lobby environment.

The role requires strong communication, customer service skills, and proficiency with front desk software. Prior front desk or hospitality experience is preferred, with a keen eye for detail and a calm demeanor in a dynamic setting.

Qualifications

• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to work the 2nd shift (3:00 PM to 11:00 PM), Open availability
• Proficient with front desk software and basic computer skills.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently using the hotel's front desk system.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Manage reservations and room assignments accurately.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Coordinate with housekeeping and maintenance teams as needed.
• Process payments and maintain accurate records of transactions.

Skills

Customer service

Communication

Front desk software

Open availability

Organization

Calm under pressure

Tools

Front desk software

Job description

Full-time 2nd Shift Front Desk Agent

Location

Chattanooga, TN 37421

Shift

2nd Shift (3:00 PM to 11:00 PM), Monday through Friday

Job Description

We are seeking a reliable and customer-focused Front Desk Agent to join our team at the Element Hotel in Chattanooga, TN. This is a full-time position working the 2nd shift from 3:00 PM to 11:00 PM, Monday through Friday.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently using the hotel's front desk system.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Manage reservations and room assignments accurately.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Coordinate with housekeeping and maintenance teams as needed.
• Process payments and maintain accurate records of transactions.

Qualifications

• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to work the 2nd shift (3:00 PM to 11:00 PM), Open availability
• Proficient with front desk software and basic computer skills.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.

Benefits

• Accrued PTO
• Medical Dental Vision 10,000 life insurance