Full-Time 2nd-Shift Front Desk Agent – Guest Services Pro

Dynamic Hamilton Place LLC; Chattanooga (TN); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Element Hotel in Chattanooga, TN is seeking a reliable Front Desk Agent for the 2nd shift from 3:00 PM to 11:00 PM, Monday through Friday. You will greet guests, check them in/out, and assist with inquiries while ensuring a smooth arrival experience.

Ideal candidates have prior front desk or customer service experience, excellent communication, and the ability to handle busy periods calmly. This full-time role offers comprehensive benefits and a welcoming team environment.

Qualifications

• Prior front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Able to work the 2nd shift (3:00 PM – 11:00 PM) with open availability.
• Proficient with front desk software and basic computer skills.
• Strong organization and detail orientation.
• Remain calm and professional in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently using the hotel front desk system.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Manage reservations and room assignments accurately.
• Maintain knowledge of hotel services, amenities, and local attractions.
• Ensure the front desk area is clean, organized, and presentable.
• Coordinate with housekeeping and maintenance teams as needed.
• Process payments and maintain accurate records of transactions.

Skills

Customer service

Communication

2nd shift availability

Organization

Attention to detail

Tools

Front desk software

Job description

Element Hotel in Chattanooga, TN is seeking a reliable Front Desk Agent for the 2nd shift from 3:00 PM to 11:00 PM, Monday through Friday. You will greet guests, check them in/out, and assist with inquiries while ensuring a smooth arrival experience.

Ideal candidates have prior front desk or customer service experience, excellent communication, and the ability to handle busy periods calmly. This full-time role offers comprehensive benefits and a welcoming team environment.