Guest Service Pro — Front Desk (Flexible Shifts & Growth)

Northwest x Southern Hospitality; Kennewick (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid holidays after one year

Paid time off from day one

Sick leave in WA/AK/OR

Employee discounts

Job summary

Springhill Suites Kennewick, proudly managed by Northwest x Southern Hospitality, is seeking a Guest Service Representative. You will welcome guests, handle check-in/check-out, answer questions, and coordinate services to ensure a seamless stay.

The ideal candidate has a high school diploma or equivalent and strong communication, organization, and multitasking skills. Shifts up to 40 hours weekly, including nights and weekends, are possible.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Strong communication and organizational skills are essential.
• Ability to work well in a team and multitask in a fast-paced environment.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Coordinate hotel services and respond to guest questions or issues.
• Maintain accurate records and liaise with other hotel staff as needed.
• Ensure a smooth, pleasant stay for guests through proactive service.

Skills

Communication

Organization

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Springhill Suites Kennewick, proudly managed by Northwest x Southern Hospitality, is seeking a Guest Service Representative. You will welcome guests, handle check-in/check-out, answer questions, and coordinate services to ensure a seamless stay.

The ideal candidate has a high school diploma or equivalent and strong communication, organization, and multitasking skills. Shifts up to 40 hours weekly, including nights and weekends, are possible.