Bar Support Specialist: Fast-Paced Guest Service

Gila River Gaming Enterprises Inc.; Chandler (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Gila River Gaming Enterprises, Inc. seeks a server role at Wild Horse Pass Resort & Casino in Chandler, AZ.

The position pays $17.00 per hour plus tips and requires delivering courteous, accurate service to guests in a fast-paced resort setting. Duties include answering menu questions, maintaining beverage knowledge, and ensuring food presentation meets guests' expectations while adhering to safety and training requirements.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
• General wine, beer and spirituous liquor knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• GILA WAY: Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships with guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and any food offerings or special menu items offered.
• Observes guests behavior and cues that could indicate obvious signs of intoxication.
• Provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner.
• May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen.
• Ensures the quality and presentation meet or exceed the expectations of guests.
• Performs other special projects and duties as assigned

Skills

Guest service

Communication skills

Interpersonal skills

Multitasking

Teamwork

Education

High School Diploma or equivalent

Job description

Gila River Gaming Enterprises, Inc. seeks a server role at Wild Horse Pass Resort & Casino in Chandler, AZ.

The position pays $17.00 per hour plus tips and requires delivering courteous, accurate service to guests in a fast-paced resort setting. Duties include answering menu questions, maintaining beverage knowledge, and ensuring food presentation meets guests' expectations while adhering to safety and training requirements.