Casino Restaurant Operations Manager

Gila River Gaming Enterprises Inc.; Chandler (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Gila River Gaming Enterprises Inc. is seeking a full-time on-site supervisor for our Wild Horse Pass Resort and Casino restaurant operation in Chandler, AZ. The role oversees daily restaurant functions, drives guest service excellence, and ensures adherence to PCI and cash handling policies.

Responsibilities include coaching staff, implementing service standards, and maintaining ambiance and presentation to support a premier guest experience in a casino setting.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in restaurant operations required.
• Ability to handle cash accurately and responsibly in POS transactions.
• Must acquire and maintain required compliance trainings and certifications.

Responsibilities

• Supervises multiple employees and on-site restaurant operations in a casino environment.
• Contributes to strategic plans and implements standards for productivity, quality, and guest service.
• Coaches, counsels, and mentors staff to meet company standards and service levels.
• Maintains ambiance and service quality by managing lighting, music, linen, glassware, and presentation.
• Ensures POS systems are functioning, PCI compliance is maintained, and cash handling procedures are accurate.

Skills

Guest service

Cash handling

Interpersonal communication

Teamwork

Education

High School Diploma or GED

Job description

Gila River Gaming Enterprises Inc. is seeking a full-time on-site supervisor for our Wild Horse Pass Resort and Casino restaurant operation in Chandler, AZ. The role oversees daily restaurant functions, drives guest service excellence, and ensures adherence to PCI and cash handling policies.

Responsibilities include coaching staff, implementing service standards, and maintaining ambiance and presentation to support a premier guest experience in a casino setting.