Guest Service Pro — Fast-Paced Front Desk in Asheville

Driftwood Hospitality; Asheville (NC); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

The Radical Hotel in Asheville, NC, part of Driftwood Hospitality Management, is seeking a friendly Guest Service Agent to welcome guests and ensure a seamless check-in/check-out experience. You will bring energy, personality, and a ready smile to every interaction.

We value strong communication, a positive attitude, and a willingness to learn. Previous hotel experience helps, but adaptability and guest-focused service are key for success.

Qualifications

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
• Prior hospitality experience preferred, but not required.
• Ability to use a calculator and perform basic math accurately.
• Ability to communicate effectively in English, verbally and in writing.
• Ability to input information using a computer system.

Responsibilities

• Create memorable first impressions from check-in to check-out.
• Deliver exceptional guest service with confidence and personality.
• Share local Asheville knowledge and recommendations.
• Handle guest requests and find creative solutions.
• Work alongside a fun, passionate hospitality team.

Skills

Customer service

Communication

Problem solving

Hospitality

Fast-paced

Education

High school diploma preferred

Job description

The Radical Hotel in Asheville, NC, part of Driftwood Hospitality Management, is seeking a friendly Guest Service Agent to welcome guests and ensure a seamless check-in/check-out experience. You will bring energy, personality, and a ready smile to every interaction.

We value strong communication, a positive attitude, and a willingness to learn. Previous hotel experience helps, but adaptability and guest-focused service are key for success.