Front Desk Agent

Driftwood Hospitality; Asheville (NC); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

The Radical Hotel in Asheville, NC, part of Driftwood Hospitality Management, is seeking a friendly Guest Service Agent to welcome guests and ensure a seamless check-in/check-out experience. You will bring energy, personality, and a ready smile to every interaction.

We value strong communication, a positive attitude, and a willingness to learn. Previous hotel experience helps, but adaptability and guest-focused service are key for success.

Qualifications

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
• Prior hospitality experience preferred, but not required.
• Ability to use a calculator and perform basic math accurately.
• Ability to communicate effectively in English, verbally and in writing.
• Ability to input information using a computer system.

Responsibilities

• Create memorable first impressions from check-in to check-out.
• Deliver exceptional guest service with confidence and personality.
• Share local Asheville knowledge and recommendations.
• Handle guest requests and find creative solutions.
• Work alongside a fun, passionate hospitality team.

Skills

Customer service

Communication

Problem solving

Hospitality

Fast-paced

Education

High school diploma preferred

Job description

Job Details: Job Location: 707 - Asheville The Radical Hotel - Asheville, NC 28801, Position Type: Full Time, Job Shift: Any, WE'RE HIRING | GUEST SERVICE AGENT

THE RADICAL HOTEL | ASHEVILLE, NC

Not your average hotel. Not your average front desk job.

At The Radical, we're all about bold experiences, genuine connections, and hospitality with personality. We're looking for an outgoing, energetic Guest Service Agent who loves meeting people and knows how to make every guest feel welcome.

WHAT YOU'LL DO:

• Create memorable first impressions from check-in to check-out.
• Deliver exceptional guest service with confidence and personality.
• Share your local Asheville knowledge and recommendations.
• Handle guest requests and find creative solutions.
• Work alongside a fun, passionate hospitality team.

WHAT WE'RE LOOKING FOR:

• A positive attitude and a genuine passion for people.
• Strong communication and problem-solving skills.
• Someone who thrives in a fast-paced environment.
• Previous hotel experience is a plus, but personality and a willingness to learn matter just as much!
• Flexibility to work weekends and holidays.

WHY THE RADICAL?

Be part of one of Asheville's most distinctive hotels, where creativity, individuality, and great hospitality come together.

Qualifications:

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Stand 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.