Guest Service Agent: Bold, Welcoming Front Desk Pro

The Radical; Asheville (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

The Radical Hotel in Asheville, NC is seeking a Guest Service Agent who brings energy and a welcoming personality to the front desk. You will be the first point of contact for guests, delivering warm hospitality and personalized service throughout check-in to check-out.

Strong communication, problem-solving, and a readiness to learn are essential. Prior hotel experience helps, but a can-do attitude and flexibility are valued just as much.

Qualifications

• Positive attitude and a genuine passion for people.
• Strong communication and problem-solving skills.
• Thrives in a fast-paced environment.
• Hospitality experience is a plus but not required; willingness to learn matters.
• Flexibility to work weekends and holidays.

Responsibilities

• Create memorable first impressions from check-in to check-out.
• Deliver exceptional guest service with confidence and personality.
• Share your local Asheville knowledge and recommendations.
• Handle guest requests and find creative solutions.
• Work alongside a fun, passionate hospitality team.

Skills

Positive attitude

Communication skills

Problem-solving

Adaptability in fast-paced environment

Hospitality basics (preferred)

Education

High school diploma (preferred)

Equivalent combination of education/experience

Tools

Moderately complex calculator

Job description

The Radical Hotel in Asheville, NC is seeking a Guest Service Agent who brings energy and a welcoming personality to the front desk. You will be the first point of contact for guests, delivering warm hospitality and personalized service throughout check-in to check-out.

Strong communication, problem-solving, and a readiness to learn are essential. Prior hotel experience helps, but a can-do attitude and flexibility are valued just as much.