Guest Service Manager: Lead Front Desk & Guest Experience

Hyatt Hotels Corporation; Santa Cruz (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Hyatt perks

Job summary

Hyatt Place Santa Cruz is seeking an experienced Guest Service Manager to lead our front desk team, oversee daily operations, and uphold Hyatt’s high service standards in a bustling California hotel.

You will supervise front desk staff, coordinate with housekeeping and reservations, optimize occupancy and billing, and mentor colleagues to deliver exceptional guest experiences. Flexible hours and a competitive benefits package are offered.

Qualifications

• Previous experience as a Guest Service Manager or similar leadership role in hospitality.

Responsibilities

• Supervise and lead front desk associates, concierge staff, and bell services.
• Ensure seamless check-in/check-out processes and handle guest requests efficiently.
• Train and mentor front desk employees to provide exceptional customer service.
• Coordinate with housekeeping, reservations, and other hotel departments to optimize guest experience.
• Monitor room inventory, occupancy levels, and revenue management strategies.
• Handle billing, payments, and financial transactions accurately.
• Maintain compliance with Hyatt policies, brand standards, and safety procedures.
• Resolve guest concerns promptly and professionally.

Skills

Leadership

Communication

Problem-solving

Customer service

Education

Hospitality Management degree

Tools

Opera PMS

Job description

Hyatt Place Santa Cruz is seeking an experienced Guest Service Manager to lead our front desk team, oversee daily operations, and uphold Hyatt’s high service standards in a bustling California hotel.

You will supervise front desk staff, coordinate with housekeeping and reservations, optimize occupancy and billing, and mentor colleagues to deliver exceptional guest experiences. Flexible hours and a competitive benefits package are offered.