Guest Service Manager

Hyatt Corporation; Santa Cruz (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Hyatt perks

Job summary

Hyatt Place Santa Cruz is seeking an experienced Guest Service Manager to lead our front desk team, oversee daily operations, and uphold Hyatt’s high service standards in a bustling California hotel.

You will supervise front desk staff, coordinate with housekeeping and reservations, optimize occupancy and billing, and mentor colleagues to deliver exceptional guest experiences. Flexible hours and a competitive benefits package are offered.

Qualifications

• Previous experience as a Guest Service Manager or similar leadership role in hospitality.

Responsibilities

• Supervise and lead front desk associates, concierge staff, and bell services.
• Ensure seamless check-in/check-out processes and handle guest requests efficiently.
• Train and mentor front desk employees to provide exceptional customer service.
• Coordinate with housekeeping, reservations, and other hotel departments to optimize guest experience.
• Monitor room inventory, occupancy levels, and revenue management strategies.
• Handle billing, payments, and financial transactions accurately.
• Maintain compliance with Hyatt policies, brand standards, and safety procedures.
• Resolve guest concerns promptly and professionally.

Skills

Leadership

Communication

Problem-solving

Customer service

Education

Hospitality Management degree

Tools

Opera PMS

Job description

Lead Our Front Office Team at Hyatt Place Santa Cruz:If you're a hospitality professional ready to elevate guest experiences apply today!

US - CA - Santa Cruz

Compensation: Starting at $70,350 per year plus bonus

Summary

About Us:

Hyatt Place Santa Cruz offers modern comfort and upscale amenities just minutes from the stunning California coastline. Our hotel is designed for business and leisure travelers alike, providing stylish accommodations, exceptional service, and a welcoming atmosphere. We take pride in delivering memorable guest experiences through warm hospitality and a commitment to excellence.

Job Description:

Hyatt Place Santa Cruz is seeking an experienced Guest ServiceManager to lead our front desk team. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily front office operations, manage staff, and uphold Hyatt’s high service standards.

Supervise and lead front desk associates, concierge staff, and bell services

Ensure seamless check-in/check-out processes and handle guest requests efficiently

Train and mentor front desk employees to provide exceptional customer service

Coordinate with housekeeping, reservations, and other hotel departments to optimize guest experience

Monitor room inventory, occupancy levels, and revenue management strategies

Handle billing, payments, and financial transactions accurately

Maintain compliance with Hyatt policies, brand standards, and safety procedures

Resolve guest concerns promptly and professionally

Requirements:

Previous experience as a Guest ServiceManager or similar progressive leadership roles in the hospitality industry

Strong leadership, communication, and problem-solving skills

Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)

Ability to work flexible hours, including weekends and holidays

A degree in Hospitality Management or a related field is preferred

Why Join Us?

Competitive salary and benefits package

A positive and dynamic work environment

Employee discounts and exclusive Hyatt perks

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.