Guest Service Manager - Front Desk Leader, Guest Experience

CMC Hotels; Cary, Raleigh (NC, NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Vacation

Holiday Pay

BCBS Health Insurance

Dental and Vision Coverage

Life Insurance

Short-Term Disability

Job summary

A hotel management group based in North Carolina is seeking a Guest Service Manager for their Fairfield Inn by Marriott in Raleigh/Cary. The role involves managing front desk operations, training staff, and ensuring excellent guest service. Candidates should have a strong work ethic, prior experience in hotel management, and good communication skills. This position offers benefits like paid vacation, health insurance, and a 401K plan.

Qualifications

• Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations.
• Must be self-motivated and able to work independently.
• Must possess solid basic accounting and math skills.

Responsibilities

• Manage all operations of the front desk and guest services.
• Maintain working relationships and communicate with all departments.
• Ensure employees are courteous and attentive to all guests.

Skills

Strong work ethic

Excellent customer service

Communication skills

Basic accounting and math skills

Knowledge of Fosse operating system

Job description

A hotel management group based in North Carolina is seeking a Guest Service Manager for their Fairfield Inn by Marriott in Raleigh/Cary. The role involves managing front desk operations, training staff, and ensuring excellent guest service. Candidates should have a strong work ethic, prior experience in hotel management, and good communication skills. This position offers benefits like paid vacation, health insurance, and a 401K plan.