Guest Service Manager: Elevate Guest Experience & Operations

Radisson Suite Hotel Oceanfront; Melbourne (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Two weeks PTO in the first year

Paid certifications and training

Job summary

Radisson Suite Hotel Oceanfront in Melbourne, Kentucky is seeking a Guest Service Manager to oversee daily hotel operations and ensure effective service delivery. The role involves managing a team, implementing service standards, and resolving guest complaints. Candidates should have experience in hospitality management, strong leadership abilities, and excellent communication skills. Benefits include competitive pay and paid training. A commitment to guest satisfaction is crucial for success in this role.

Qualifications

• Read, understand, and write complex instructions and business correspondence.
• Calculate figures and amounts (discounts, commissions, percentages).
• Solve practical problems with limited standardization.

Responsibilities

• Oversee daily hotel operations, ensuring efficient service delivery.
• Manage and lead a team of front desk and service staff.
• Handle guest complaints and resolve issues promptly.

Skills

Leadership and management skills

Strong communication skills

Organizational skills

Ability to work under pressure

Multitasking abilities

Education

Experience in Hospitality Management

Business Administration or related field

Job description

Radisson Suite Hotel Oceanfront in Melbourne, Kentucky is seeking a Guest Service Manager to oversee daily hotel operations and ensure effective service delivery. The role involves managing a team, implementing service standards, and resolving guest complaints. Candidates should have experience in hospitality management, strong leadership abilities, and excellent communication skills. Benefits include competitive pay and paid training. A commitment to guest satisfaction is crucial for success in this role.