Guest Service Manager

Radisson Suite Hotel Oceanfront; Melbourne (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Two weeks PTO in the first year

Paid certifications and training

Job summary

Radisson Suite Hotel Oceanfront in Melbourne, Kentucky is seeking a Guest Service Manager to oversee daily hotel operations and ensure effective service delivery. The role involves managing a team, implementing service standards, and resolving guest complaints. Candidates should have experience in hospitality management, strong leadership abilities, and excellent communication skills. Benefits include competitive pay and paid training. A commitment to guest satisfaction is crucial for success in this role.

Qualifications

• Read, understand, and write complex instructions and business correspondence.
• Calculate figures and amounts (discounts, commissions, percentages).
• Solve practical problems with limited standardization.

Responsibilities

• Oversee daily hotel operations, ensuring efficient service delivery.
• Manage and lead a team of front desk and service staff.
• Handle guest complaints and resolve issues promptly.

Skills

Leadership and management skills

Strong communication skills

Organizational skills

Ability to work under pressure

Multitasking abilities

Education

Experience in Hospitality Management

Business Administration or related field

Job description

Radisson Oceanfront Suites Hotel Indialantic, FL 32903

Guest Service Manager: Integrity, Ethics, Productivity and Delivery.

Overview

Position may be extended to Assistant General Manager based on performance. Hotel experience and knowledge of OPERA, PEP or ONQ will be beneficial.

Responsibilities

• Oversee daily hotel operations, ensuring efficient service delivery.
• Manage and lead a team of front desk and service staff, providing training, support, and performance evaluations.
• Develop and implement service standards and procedures to ensure guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments for seamless operations.
• Handle guest complaints and resolve issues promptly.
• Monitor and manage budgets, ensuring cost‑effective operations while maintaining quality service.
• Conduct regular inspections of the hotel.
• Develop and implement strategies to improve service delivery and enhance the guest experience.
• Prepare and present reports on service operations and performance to the General Manager.
• Stay updated on industry trends and best practices.
• Assist the General Manager in daily operations.

Qualifications

To perform this job successfully, an individual must meet the following knowledge, skills, and abilities. Reasonable accommodation may be made for individuals with disabilities.

• Language Ability: Read, understand, and write complex instructions and business correspondence. Present information and respond to questions effectively.
• Math Ability: Calculate figures and amounts (discounts, commissions, percentages, geometry). Apply basic algebra.
• Reasoning Ability: Solve practical problems with limited standardization. Interpret written, oral, or diagrammatic instructions.
• Education/Experience: Experience in Hospitality Management, Business Administration, or related field; or equivalent combination of education and experience.
• Specialized Training: Prior hotel management or similar service industry role.
• Knowledge, Skills, and Abilities: Excellent leadership and management skills; strong communication and interpersonal skills; ability to work under pressure; strong organizational and multitasking abilities; knowledge of hotel operations and service standards.

Compensation

Competitive pay, two weeks PTO in the first year (eligible after 90 days), paid certifications and training.

Physical Demands

Regularly required to stand, walk, use hands, reach, stoop, kneel, crouch, or crawl. Occasionally required to sit. Must regularly lift or move up to 25 pounds. Vision requirements include close, distance, peripheral vision, depth perception, and focus adjustment.

Work Environment

Work environment characteristics typical of a hotel setting. Reasonable accommodation may be made for individuals with disabilities.