Guest Service Manager

Northwest x Southern Hospitality; Wenatchee (WA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Paid time off from day one

Sick leave in AK/OR/WA

Medical/dental/vision

401(k)

Job summary

Northwest x Southern Hospitality is seeking a Guest Service Manager for the Hilton Garden Inn in Wenatchee, WA. The role focuses on daily Front Office operations, guest satisfaction, and revenue performance.

The successful candidate will lead front desk teams, ensure brand standards, and manage schedules, with a flexible, full-time 40-hour work week in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in hotels, restaurant, or hospitality is preferred.
• Strong knowledge of hotel operations and guest service is desired.
• Ability to manage daily operations and develop team members.

Responsibilities

• Lead and manage daily Front Office operations to ensure exceptional guest service.
• Supervise and develop front office teams and oversee guest experiences from arrival to departure.
• Ensure brand and quality standards are met and support overall hotel performance.
• Maintain efficient operational procedures and support revenue goals.

Skills

Hotel operations

Team leadership

Organization

Communication

Problem solving

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

Start Your Hospitality Career with Us!

The Hilton Garden Inn in beautiful Wenatchee, WA, proudly managed by Northwest x Southern Hospitality, is hiring a Guest Service Manager. If you want to start or advance your hospitality career in a fast-paced, team-focused environment, this is a great opportunity.

Our hotels are located in some of the Pacific Northwest and Alaska's most beautiful areas, and we are proud to deliver award-winning guest experiences. Our team is passionate, genuine, forward-thinking, and committed to creating meaningful connections. We take pride in our work, strive to give back more than we take, and are looking for someone ready to contribute and help make every guest and team member experience a #BIGDEAL.

Summary:

This position is responsible for leading and managing daily Front Office operations to ensure exceptional guest service, efficient hotel processes, and achievement of revenue goals. The Guest Service Manager supervises and develops front office teams, oversees guest experiences from arrival to departure, ensures brand and quality standards are met, manages operational procedures, and supports overall hotel performance.

Qualifications:

Candidates should have a high school diploma or equivalent; previous hotel, restaurant, or hospitality experience is preferred. Strong knowledge of hotel operations, guest service, and team leadership is desired, along with excellent organization, communication, and problem‑solving skills. The ideal candidate can manage daily operations, support and develop team members, and maintain high service and performance standards in a fast-paced environment. Candidates should be proficient with computers and technical systems, including Microsoft Office, and able to use office equipment efficiently and accurately. The ability to obtain any required government or brand‑specific permits, licenses, or certifications is required. This role requires a flexible schedule, including varied shifts, nights, weekends, holidays, and a minimum commitment of 40 hours per week.

Who We Are:

Northwest x Southern Hospitality is committed to helping team members grow professionally. We support your success today while preparing you for future opportunities within our organization. Team members benefit from a collaborative, supportive environment that encourages personal and professional development and values work‑life balance.

Eligible employees receive a comprehensive benefits package, including paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Alaska, Oregon, and Washington. Health and wellness benefits typically begin after 60 days of full‑time employment and include medical, dental, vision, company‑paid life insurance, access to an employee assistance program, and retirement planning options such as a 401(k).

Additional perks include travel and entertainment discounts, monthly recognition programs, referral bonuses, community volunteer opportunities, and social events that help build strong team connections. Employees may also have opportunities to advance at other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

To learn more about our company, please visit www.nwxsouthern.com.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.

This position requires a motor vehicle and background check.