WASHINGTON - Guest Service Supervisor

Northwest X Southern Hospitality; Wenatchee (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid holidays after 1 year

PTO accrual from day one

Sick leave in WA/OR/AK

Health/dental/vision/life insurance

401(k)

Travel discounts

Entertainment discounts

Monthly recognition programs

Referral bonuses

Volunteer opportunities

Team social events

Job summary

Northwest x Southern Hospitality, proudly managing Hilton Garden Inn Wenatchee, is hiring a Guest Service Supervisor to lead the front desk team and ensure a seamless guest experience from arrival to departure.

This role emphasizes strong communication, problem-solving, and operational efficiency in a fast-paced hospitality setting, with a schedule up to 40 hours per week including nights, weekends, and holidays. Northwest x Southern Hospitality is an Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to obtain government- or brand-required permits/certificates.

Responsibilities

• Supervise daily Front Desk operations and ensure exceptional guest service.
• Oversee guest check-in and check-out processes and resolve guest concerns.
• Promote brand loyalty programs and optimize room inventory and service quality.
• Lead and support front desk staff to maximize revenue through service excellence.

Skills

Customer service

Communication

Problem-solving

Teamwork

Flexible scheduling

Education

High school diploma or equivalent

Job description

Start Your Hospitality Career with Us!

Hilton Garden Inn Wenatchee proudly managed by Northwest x Southern Hospitality, is currently hiring a Guest Service Supervisor. If you're looking to begin or grow your career in hospitality and enjoy working in a fast-paced, team-driven environment, this is a great opportunity to get started.

Our hotels are located in some of the most beautiful areas of the Pacific Northwest and Alaska, and we are proud to deliver award-winning guest experiences. Our team is passionate, genuine, forward-thinking, and fully engaged in creating meaningful connections. We take pride in what we do and strive to give back more than we take. We're looking for someone ready to step up, contribute, and help make every guest and team member experience a #BIGDEAL.

Summary:

This position supervises the daily operations of the hotel's Front Desk while ensuring exceptional guest service, efficient front office operations, and a seamless guest experience from arrival through departure. The Guest Service Supervisor provides leadership and support to the front desk team, oversees guest check-in and check-out, resolves guest concerns, promotes brand loyalty programs, and helps maximize revenue through effective room inventory and service excellence. The ideal candidate is a customer-focused leader with strong communication, problem-solving, and organizational skills who thrives in a fast-paced hospitality environment and is committed to maintaining the highest standards of guest satisfaction, operational efficiency, and team performance.

Qualifications

Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred. Strong organizational, communication, and problem-solving skills are important, along with the ability to work well in a team environment. Ability to obtain any government‑required or brand‑required permits, licenses, or certificates. Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Maintaining a trustworthy and secure environment is essential to our guest experience; therefore, all offers of employment are contingent upon the satisfactory results of a pre‑employment screening. For more information visit https://www.atg.wa.gov/fair‑chance‑act

Who We Are

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work‑life balance.

Eligible employees receive a comprehensive benefits package that includes paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Alaska, Oregon and Washington. Health and wellness benefits typically begin after 60 days of full‑time employment and include medical, dental, vision, and company‑paid life insurance, along with access to an employee assistance program and retirement planning options such as a 401(k).

• paid holidays after one year of service
• paid time off that begins accruing on day one
• sick leave for team members in Alaska, Oregon and Washington
• health and wellness benefits typically begin after 60 days of full‑time employment and include medical, dental, vision, and company‑paid life insurance, along with access to an employee assistance program
• retirement planning options such as a 401(k)

• travel discounts
• entertainment discounts
• monthly recognition programs
• referral bonuses
• community volunteer opportunities
• social events that help build strong connections within the team

To Learn More About Our Company, Please Visit Www.nwxsouthern.com.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds.

Salary: $18.50 per hour