Guest Service Manager - Front Office Leader (Flexible Shifts)

Northwest x Southern Hospitality; Wenatchee (WA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Paid time off from day one

Sick leave in AK/OR/WA

Medical/dental/vision

401(k)

Job summary

Northwest x Southern Hospitality is seeking a Guest Service Manager for the Hilton Garden Inn in Wenatchee, WA. The role focuses on daily Front Office operations, guest satisfaction, and revenue performance.

The successful candidate will lead front desk teams, ensure brand standards, and manage schedules, with a flexible, full-time 40-hour work week in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in hotels, restaurant, or hospitality is preferred.
• Strong knowledge of hotel operations and guest service is desired.
• Ability to manage daily operations and develop team members.

Responsibilities

• Lead and manage daily Front Office operations to ensure exceptional guest service.
• Supervise and develop front office teams and oversee guest experiences from arrival to departure.
• Ensure brand and quality standards are met and support overall hotel performance.
• Maintain efficient operational procedures and support revenue goals.

Skills

Hotel operations

Team leadership

Organization

Communication

Problem solving

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

Northwest x Southern Hospitality is seeking a Guest Service Manager for the Hilton Garden Inn in Wenatchee, WA. The role focuses on daily Front Office operations, guest satisfaction, and revenue performance.

The successful candidate will lead front desk teams, ensure brand standards, and manage schedules, with a flexible, full-time 40-hour work week in a fast-paced hospitality environment.