Guest Service Leader — Train, Coach & Elevate Experience

W. Lee Flowers & Co; Thomson (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

Kj’s Market is hiring for a role focused on developing exceptional guest service and retail operations. You’ll coach hosts, design training programs, and partner with store leadership to improve performance and customer satisfaction.

The position emphasizes hands-on training, scheduling, and maintaining accurate records while upholding labor guidelines and customer experience standards.

Qualifications

• Strong communication and partnering skills.
• Retail operations knowledge and application.
• Willingness to learn multiple tasks and tech requirements.
• Leadership experience with direct reports.
• Able to stand for extended periods and lift 25 lbs occasionally.
• Able to work shifts 10–7, 3–4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service.
• Maintain measurement plans and reports evaluating host, financial and operational effectiveness.
• Conduct training needs assessments and provide coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess department friendliness/show aspects and address training gaps with store management.
• Manage training activities (OJT, online, etc.) and assess support needed to drive organizational effectiveness.
• Manage hiring processes including sourcing and candidate management.
• Complete, review, and maintain all training documentation (OJT, new hire, performance).
• Work with Store Manager to write schedules for desired guest service level.
• Process guest orders, including cashier/cashier-like duties.
• Perform guest service desk functions as needed.
• Ensure daily cash counts and deposits are completed daily.

Skills

Communication

Retail Ops

Learning Agility

Differentiated Learning

Leadership

Reading Skills

Teamwork

Lifting 25lb

18+ years

Standing Ability

Math Skills

Computer Skills

Front End Ops

Shift Availability

Job description

Kj’s Market is hiring for a role focused on developing exceptional guest service and retail operations. You’ll coach hosts, design training programs, and partner with store leadership to improve performance and customer satisfaction.

The position emphasizes hands-on training, scheduling, and maintaining accurate records while upholding labor guidelines and customer experience standards.