Guest Experience Leader & Trainer

W. Lee Flowers & Co; Harlem (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Kj’s Market, a family-owned grocer, invites you to join a fast-paced environment where we create smiles daily. Observer, trainer, and leader roles focus on coaching hosts to deliver exceptional customer service and drive operational excellence.

Based in the Carolinas since 1922, we value teamwork, reliability, and hands-on training. This role involves scheduling, cash handling, and contributing to a energetic team culture.

Qualifications

• Strong communication and partnering skills.
• Experience in retail operations preferred.
• Able to read and understand information and directions.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service.
• Maintain measurement plans and reports for hosts, financials and operations.
• Conduct training needs assessments and provide coaching and feedback.

Skills

Leadership

Communication

Teamwork

Learning agility

Tech literacy

Education

High school diploma or equivalent

Job description

Kj’s Market, a family-owned grocer, invites you to join a fast-paced environment where we create smiles daily. Observer, trainer, and leader roles focus on coaching hosts to deliver exceptional customer service and drive operational excellence.

Based in the Carolinas since 1922, we value teamwork, reliability, and hands-on training. This role involves scheduling, cash handling, and contributing to a energetic team culture.