Guest Experience & Training Manager

W. Lee Flowers & Co; Aiken (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

Kj’s Market in the United States is seeking a dynamic trainer and guest service leader to elevate customer experiences and drive front-end excellence.

The role focuses on coaching hosts, delivering OJT programs, and aligning training with labor guidelines. You’ll partner with store management to hire, onboard, and develop teams while ensuring accurate training documentation and performance feedback.

Qualifications

• Strong communication and collaboration abilities are essential.
• Experience in retail operations and customer service is preferred.
• Leadership experience with direct reports is desirable.
• Willingness to learn multiple tasks and adapt to training needs.
• Knowledge of differentiated learning principles helps tailor coaching.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching.
• Deliver on-the-job training (OJT) programs and materials.
• Drive continuous improvement of OJT through measurement-based approaches.
• Select, train and develop Guest Service Leaders.
• Assess department friendliness and show aspects, identifying training needs and delivering solutions.
• Manage training activities (OJT, online) and ensure staffing supports training goals.
• Oversee hiring processes including sourcing, interviewing, onboarding and training.
• Maintain all training documentation (OJT, new hire, performance).
• Collaborate with Store Manager to schedule staffing for target guest service levels.

Skills

Strong communication

Retail operations

Leadership experience

Willingness to learn multiple tasks

Differentiated learning

Teamwork

Math skills

Computer literacy

Reading/comprehension

Physical stamina

Job description

Kj’s Market in the United States is seeking a dynamic trainer and guest service leader to elevate customer experiences and drive front-end excellence.

The role focuses on coaching hosts, delivering OJT programs, and aligning training with labor guidelines. You’ll partner with store management to hire, onboard, and develop teams while ensuring accurate training documentation and performance feedback.