Guest Experience & Training Manager

kj; Thomson (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

Kj's Market is seeking a proactive Guest Service Leader to coach hosts, deliver OJT, and drive customer service excellence. You will prepare training materials, maintain performance reports, and partner with store management to close training gaps while handling hiring and onboarding tasks.

Join a family-owned retailer with weekly pay, PTO, and comprehensive benefits, in a fast-paced environment focused on smiles and hometown pride.

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Knowledge and application of the principles of differentiated learning.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess department performance and partner with store management to address gaps.
• Manage hiring processes including sourcing, interviewing, onboarding and training.

Skills

Strong communication

Retail operations knowledge

Leadership experience

Willingness to learn

Teamwork

Math skills

Computer use

Tools

Computers

Job description

Kj's Market is seeking a proactive Guest Service Leader to coach hosts, deliver OJT, and drive customer service excellence. You will prepare training materials, maintain performance reports, and partner with store management to close training gaps while handling hiring and onboarding tasks.

Join a family-owned retailer with weekly pay, PTO, and comprehensive benefits, in a fast-paced environment focused on smiles and hometown pride.