Guest Service Lead & Sales Champion

Anchor Point Management Group; Algonquin (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while be(

Referral Bonus - Generous Incentive to

Job summary

European Wax Center in Algonquin, IL is seeking a Lead Guest Service Associate to deliver exceptional guest service and drive center revenue. This in-person role combines front-desk duties with sales responsibilities, including promoting services, products, and promotions while training peers.

The position emphasizes strong sales, leadership, and interpersonal skills, with availability for evenings and weekends in a beauty-focused retail setting.

Qualifications

• Strong sales and guest service skills are required.
• Excellent leadership, communication and interpersonal abilities.
• Availability to work evenings and weekends and hit targets.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including check ins/outs, scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional center appearance.
• Be a model for peers and lead others toward potential.

Skills

Sales & guest service

Leadership & communication

Target driven

Evenings & weekends

Beauty industry experience

Job description

European Wax Center in Algonquin, IL is seeking a Lead Guest Service Associate to deliver exceptional guest service and drive center revenue. This in-person role combines front-desk duties with sales responsibilities, including promoting services, products, and promotions while training peers.

The position emphasizes strong sales, leadership, and interpersonal skills, with availability for evenings and weekends in a beauty-focused retail setting.