Guest Service Lead — Growth, Benefits & Training

Busch; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Medical benefits including dental and.

401K with company match (restrictions)

Tuition reimbursement for qualifying

Job summary

Busch’s is a family-owned premier grocery retailer based in Michigan, currently seeking a Guest Service Manager Assistant in Ann Arbor. The role starts with a wage up to $18.50/hour with experience and offers growth, development, and competitive benefits.

Responsibilities include supervising guest service, ensuring policy compliance, training staff, and delivering excellent hospitality. This on-site position supports the GSM and daily operations across the store.

Qualifications

• High school diploma.
• Previous experience in a retail environment.
• Proficient leadership skills.
• Proficient organization and planning skills, especially to manage multiple deadlines and projects.
• Proficient communication and interpersonal skills, including written, verbal and listening skills.

Responsibilities

• Oversee all aspects of guest service operations as person in charge.
• Exemplify key concepts of hospitality when interacting with guests, associates, and community.
• Ensure adherence to check cashing, refund, and store charge policies and procedures.
• Ensure compliance on WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases.
• Assist guests with questions, purchases, store charges, and special orders.
• Assist associates in achieving service and labor objectives as directed by GSM.
• Ensure completion of daily maintenance (i.e. floor inspections, checkout area, hospitality station, bottle machine area).
• Provide input to GSM concerning associate performance and department conditions.
• Deliver clear expectations and follow-through on assigned tasks in GSM’s absence.
• Assist in training and development of associates.

Skills

Leadership

Education

High school diploma

Job description

Busch’s is a family-owned premier grocery retailer based in Michigan, currently seeking a Guest Service Manager Assistant in Ann Arbor. The role starts with a wage up to $18.50/hour with experience and offers growth, development, and competitive benefits.

Responsibilities include supervising guest service, ensuring policy compliance, training staff, and delivering excellent hospitality. This on-site position supports the GSM and daily operations across the store.