Guest Service Manager Assistant (Full Time)

Busch; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Medical benefits including dental and.

401K with company match (restrictions)

Tuition reimbursement for qualifying

Job summary

Busch’s is a family-owned premier grocery retailer based in Michigan, currently seeking a Guest Service Manager Assistant in Ann Arbor. The role starts with a wage up to $18.50/hour with experience and offers growth, development, and competitive benefits.

Responsibilities include supervising guest service, ensuring policy compliance, training staff, and delivering excellent hospitality. This on-site position supports the GSM and daily operations across the store.

Qualifications

• High school diploma.
• Previous experience in a retail environment.
• Proficient leadership skills.
• Proficient organization and planning skills, especially to manage multiple deadlines and projects.
• Proficient communication and interpersonal skills, including written, verbal and listening skills.

Responsibilities

• Oversee all aspects of guest service operations as person in charge.
• Exemplify key concepts of hospitality when interacting with guests, associates, and community.
• Ensure adherence to check cashing, refund, and store charge policies and procedures.
• Ensure compliance on WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases.
• Assist guests with questions, purchases, store charges, and special orders.
• Assist associates in achieving service and labor objectives as directed by GSM.
• Ensure completion of daily maintenance (i.e. floor inspections, checkout area, hospitality station, bottle machine area).
• Provide input to GSM concerning associate performance and department conditions.
• Deliver clear expectations and follow-through on assigned tasks in GSM’s absence.
• Assist in training and development of associates.

Skills

Leadership

Education

High school diploma

Job description

Guest Service Manager Assistant (Full Time)

Job Category: STORE MANAGEMENT

Requisition Number: GUEST003615

• Posted : September 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

2020 Green Rd
Ann Arbor, MI 48105, USA

Description

Starting wage up to $18.50/hr. with experience

Calling all Foodies! Don’t romaine calm, Busch’s is HIRING! Do you love food, fun and people? Are you looking for growth, development and excellent wages? We could make the perfect pear!

Our industry is ever changing and we are looking for individuals who are passionate about food and people. We are a family-owned, Michigan based company that is heavily rooted in the communities we serve.

• employee discounts
• medical benefits including dental and optical
• 401K with company match (restrictions apply)
• even tuition reimbursement for qualifying students!

Specific Accountabilities:

• Oversee all aspects of guest service operations as person in charge
• Exemplify key concepts of hospitality when interacting with guests, associates, and community
• Ensure adherence to check cashing, refund, and store charge policies and procedures
• Ensure compliance on WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases
• Assist guests with questions, purchases, store charges, and special orders
• Assist associates in achieving service and labor objectives as directed by GSM
• Ensure completion of daily maintenance (i.e. floor inspections, checkout area, hospitality station, bottle machine area)
• Provide input to GSM concerning associate performance and department conditions
• Deliver clear expectations and follow-through on assigned tasks in GSM’s absence
• Assist in training and development of associates

Requirements:

• High school diploma.
• Previous experience in a retail environment.
• Proficient leadership skills.
• Proficient organization and planning skills, especially to manage multiple deadlines and projects.
• Proficient communication and interpersonal skills, including written, verbal and listening skills.

Busch’s is a family owned premier grocery retailer with multiple stores in Southeast Michigan. We are consistently recognized by our guests as an industry leader when it comes to service, product selection, store design and overall atmosphere. You can take pride in being a member of the Busch’s family and working in an environment where we truly care about our guests and the products we serve. We also take great care of the associates that take care of our guests. At Busch’s, we realize that without caring, motivated and personable associates, there would be no guests to serve.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.