Guest Service Lead, Retail Ops (Full-Time) | 401K

Busch's Inc.; South Lyon (MI); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

401K with company match

Daily Pay available

Job summary

Busch’s is hiring a Guest Service Manager Assistant for a full-time, on-site role in South Lyon, MI. You will oversee all guest service operations as the person in charge and interact with guests, associates, and the community to uphold hospitality standards.

Starting wage up to $19.20/hr with experience, plus benefits like 401K with company match and Daily Pay. Join a family-owned Michigan retailer committed to service and product quality.

Qualifications

• High school diploma.
• Previous experience in a retail environment.
• Proficient leadership skills.
• Proficient organization and planning skills, especially to manage multiple deadlines and projects.
• Proficient communication and interpersonal skills, including written, verbal and listening skills.

Responsibilities

• Oversee all aspects of guest service operations as person in charge.
• Exemplify key concepts of hospitality when interacting with guests, associates, and community.
• Ensure adherence to check cashing, refund, and store charge policies and procedures.
• Ensure compliance on WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases.
• Assist guests with questions, purchases, store charges, and special orders.
• Assist associates in achieving service and labor objectives as directed by GSM.
• Ensure completion of daily maintenance (i.e. floor inspections, checkout area, hospitality station, bottle machine area).
• Provide input to GSM concerning associate performance and department conditions.
• Deliver clear expectations and follow-through on assigned tasks in GSM’s absence.
• Assist in training and development of associates.

Skills

Leadership

Communication

Customer service

Organization

Interpersonal skills

Education

High school diploma

Job description

Busch’s is hiring a Guest Service Manager Assistant for a full-time, on-site role in South Lyon, MI. You will oversee all guest service operations as the person in charge and interact with guests, associates, and the community to uphold hospitality standards.

Starting wage up to $19.20/hr with experience, plus benefits like 401K with company match and Daily Pay. Join a family-owned Michigan retailer committed to service and product quality.