Guest Service Lead — Full-Time, On-Site

Busch's Inc.; Brighton (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401K with company match

Daily Pay available

Job summary

Busch’s Inc. in Brighton, MI is seeking a Guest Service Manager Assistant to lead guest service on-site, manage daily operations, and uphold high hospitality standards. The role supports the GSM, ensures policy compliance, and guides staff in delivering exceptional customer experiences.

You will work in a family-owned grocery setting focusing on service excellence, training, and daily operational upkeep, with opportunities to influence guest satisfaction and store performance.

Qualifications

• High school diploma.
• Previous experience in a retail environment.
• Proficient leadership skills.
• Proficient organization and planning skills, especially to manage multiple deadlines and projects.
• Proficient communication and interpersonal skills, including written, verbal and listening skills.

Responsibilities

• Oversee all aspects of guest service operations as person in charge
• Exemplify key concepts of hospitality when interacting with guests, associates, and community
• Ensure adherence to check cashing, refund, and store charge policies and procedures
• Ensure compliance on WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases
• Assist guests with questions, purchases, store charges, and special orders
• Assist associates in achieving service and labor objectives as directed by GSM
• Ensure completion of daily maintenance (i.e. floor inspections, checkout area, hospitality station, bottle machine area)
• Provide input to GSM concerning associate performance and department conditions
• Deliver clear expectations and follow-through on assigned tasks in GSM’s absence
• Assist in training and development of associates

Skills

Leadership

Organization & Planning

Communication Skills

Education

High school diploma

Job description

Busch’s Inc. in Brighton, MI is seeking a Guest Service Manager Assistant to lead guest service on-site, manage daily operations, and uphold high hospitality standards. The role supports the GSM, ensures policy compliance, and guides staff in delivering exceptional customer experiences.

You will work in a family-owned grocery setting focusing on service excellence, training, and daily operational upkeep, with opportunities to influence guest satisfaction and store performance.