Guest Service Lead - Growth, Benefits & Training

Busch's Inc.; Ann Arbor (MI); Hybrid; USD 1,515,000 - 2,549,000; Full time

Benefits offered by this job

Employee discounts

Medical benefits

401K matching

Tuition reimbursement

Job summary

Busch’s Inc. in Ann Arbor, MI is hiring a Guest Service Manager Assistant (Full Time) to lead store guest services on-site at 2020 Green Rd. The role combines hospitality, team leadership, and daily operations to ensure outstanding guest experiences.

Starting wage up to $18.50/hr with experience; benefits include medical, dental, optical, 401K with company match, tuition reimbursement, and employee discounts.

Qualifications

• High school diploma required.
• Previous experience in a retail environment.
• Proficient leadership, organization, and communication skills.
• Ability to manage multiple deadlines and projects.

Responsibilities

• Oversee guest service operations as person in charge.
• Exemplify hospitality when interacting with guests, associates, and community.
• Ensure adherence to check cashing, refund, and store charge policies and procedures.
• Ensure compliance on WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases.
• Assist guests with questions, purchases, store charges, and special orders.
• Assist associates in achieving service and labor objectives as directed by GSM.
• Ensure completion of daily maintenance (i.e. floor inspections, checkout area, hospitality station, bottle machine area).
• Provide input to GSM concerning associate performance and department conditions.
• Deliver clear expectations and follow-through on assigned tasks in GSM’s absence.
• Assist in training and development of associates.

Skills

Leadership

Organization

Planning

Communication

Interpersonal skills

Retail experience

Education

High school diploma

Job description

Busch’s Inc. in Ann Arbor, MI is hiring a Guest Service Manager Assistant (Full Time) to lead store guest services on-site at 2020 Green Rd. The role combines hospitality, team leadership, and daily operations to ensure outstanding guest experiences.

Starting wage up to $18.50/hr with experience; benefits include medical, dental, optical, 401K with company match, tuition reimbursement, and employee discounts.