Guest Service Lead — Front Desk & Checkout

Festival Foods; Eau Claire (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount 15%

Weekly pay

Two-week scheduling

Vision & Dental Insurance

401(k)

Job summary

Festival Foods in Eau Claire, WI is seeking a Part-Time Guest Service Representative to provide friendly, efficient customer service at the front desk. You will lead team efforts, monitor checkout flow, and help ensure a welcoming shopping experience for guests.

The role emphasizes strong leadership, communication, and the ability to manage scheduling and staffing in a fast-paced retail environment. Join a team that values guest satisfaction and community presence.

Qualifications

• Provide excellent guest service and address guest questions with professionalism.
• Lead by example; guide Guest Service associates in daily operations.
• Utilize leadership tools to coach and manage staff.
• Oversee operations and maintain department cleanliness and functionality.
• Monitor staffing, schedules, and labor law compliance for minors.
• Open extra checkout lanes during peak times and manage lane flow.
• Communicate with Shift Managers about assistance needs.
• Maintain attendance records and ensure team coverage.

Skills

Leadership

Problem solving

Organizational skills

Teamwork & training

Job description

Festival Foods in Eau Claire, WI is seeking a Part-Time Guest Service Representative to provide friendly, efficient customer service at the front desk. You will lead team efforts, monitor checkout flow, and help ensure a welcoming shopping experience for guests.

The role emphasizes strong leadership, communication, and the ability to manage scheduling and staffing in a fast-paced retail environment. Join a team that values guest satisfaction and community presence.