Guest Service Host (Usher)

Explore St. Louis; St. Louis (MO); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Explore St. Louis is seeking an usher who delivers exceptional guest service in a fast-paced environment. The role requires greeting guests, guiding seating, and providing accurate information while maintaining cleanliness and order throughout the venue.

The candidate will respond to guest concerns, document incidents, and stay actively visible across the facility. Flexibility for nights, weekends, and holidays is essential for success in this role.

Qualifications

• Customer service-oriented with a friendly, accommodating personality.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Greet guests warmly and monitor the designated work area for cleanliness.
• Check tickets for date, level, aisle, row, and seat accuracy.
• Assist guests in locating seating sections and provide clear information.
• Receive and respond to guest complaints; document issues on the Incident Report Form.
• Monitor for incidents, document observations, and ensure visibility in designated areas.
• Ushers must stay on their feet without leaning, slouching, or sitting while on duty.
• Maintain knowledge of facility layout and key locations (First Aid, restrooms, Guest Service Centers, etc.).
• Work a flexible schedule including nights, weekends, and holidays.

Skills

Customer service oriented

Team player

Effective communication

Fast-paced work

Flexible schedule

Job description

Our ideal candidate will be a highly customer service-oriented team player with a friendly and accommodating personality, plus the demonstrated ability to communicate effectively, thrive in a team setting, and work at a fast pace. Ability to work a flexible schedule to include days/nights, weekends and holidays is necessary. Essential duties include the following:

• Greet each guest in a warm and friendly manner.
• Monitor designated work area before and during scheduled events to ensure cleanliness and certainty that it is presentable to the public.
• Check each ticket thoroughly; noting the date, level, aisle, row, and seat to ensure accuracy.
• Assist guests with locating their seating section.
• Provide guests with clear and accurate information.
• Receive and respond to guest complaints, contacting the supervisor for assistance if necessary. Document any issues on the Incident Report Form, listing any complaints and/or incidents that occur.
• Check on guests if they fall, or if a foreign object lands in their seating section. Be sure to document observations of the area, including any debris, etc.
• Use initiative, maintain visibility in the designated areas, and react to incidents that require GS Ushers' attention. Usher staff cannot lean, slouch, or sit while on duty.
• Maintain a general understanding of the entire facility and location of key areas; including First Aid rooms, Guest Service Centers, restrooms, telephones, family restrooms, ATM machines, etc.
• Work a flexible schedule as necessary to include nights, weekends and holidays.