Guest Service & Front Desk Supervisor

Quinault Beach; Ocean Shores, Northern (WA, KY); Hybrid; USD 29,000 - 34,000; Full time

Job summary

Quinault Beach Resort & Casino in Ocean Shores, WA is seeking a Front Office Supervisor to oversee daily front desk operations and guest services. You will lead front desk staff, ensure smooth check-in/out, and maintain high service standards.

The role requires at least 1 year of front desk and supervisory experience, 2 years of customer service in hospitality, and CPR certification within 90 days. Strong communication and problem-solving skills are essential.

Qualifications

• High School diploma or equivalent.
• 1+ year front desk experience.
• 1+ year supervisory experience.
• 2+ years of customer service in a hospitality environment.
• Ability to cover any shift on short notice.
• Strong communication and problem-solving skills.
• Computer literacy required.

Responsibilities

• Supervise front desk staff daily and ensure smooth check-in/check-out processes.
• Provide excellent customer service and resolve guest concerns promptly.
• Train and enforce standards and procedures with measurable results.
• Coordinate with Housekeeping and Reservations to optimize availability.
• Balance daily tasks and monitor payroll/workflow where applicable.
• Ensure staff breaks are taken and safety procedures are followed.

Skills

Front desk supervision

Customer service

Staff training

Communication

Education

High School diploma or equivalent

Tools

Computer literacy

Job description

Quinault Beach Resort & Casino in Ocean Shores, WA is seeking a Front Office Supervisor to oversee daily front desk operations and guest services. You will lead front desk staff, ensure smooth check-in/out, and maintain high service standards.

The role requires at least 1 year of front desk and supervisory experience, 2 years of customer service in hospitality, and CPR certification within 90 days. Strong communication and problem-solving skills are essential.