Guest Service Leader - Front Desk & Revenue Growth

Lbahospitality; Warner Robins (GA); On-site; USD 25,000 - 32,000; Full time

Job summary

LBA Hospitality is seeking a Guest Services Associate to greet and register guests, handle room assignments, and uphold guest privacy. You will promote hotel services and assist guests with special requests, aiming to maximize guest satisfaction.

Responsibilities include promoting repeat business, reporting guest leads, and coordinating with housekeeping and other departments. A strong customer service mindset and basic PMS skills are essential.

Qualifications

• Experience in service, sales, telesales or guest relations type of industry preferred.
• High school diploma or equivalent of same.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering future reservations and recommendations for similar products.
• Be aware of potential sales leads and report information to the appropriate person.
• Keep housekeeping and other departments informed of special requests and needs.
• Check all credit cards for validity before end of shift.
• Learn and utilize PMS.
• Ensure all cash and miscellaneous departments are balanced at shift end.
• Assist in other areas such as F&B, housekeeping, or laundry as needed.
• Maintain a clean and professional lobby and dining area.

Skills

English proficiency

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

PMS

Job description

LBA Hospitality is seeking a Guest Services Associate to greet and register guests, handle room assignments, and uphold guest privacy. You will promote hotel services and assist guests with special requests, aiming to maximize guest satisfaction.

Responsibilities include promoting repeat business, reporting guest leads, and coordinating with housekeeping and other departments. A strong customer service mindset and basic PMS skills are essential.