Guest Service Attendant

Four Seasons; Carlsbad (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hourly pay $20.05

401(k) Retirement Savings Plan

Excellent training and development

Exclusive discount and travel programs

Complimentary dry cleaning

Complimentary employee meals

Job summary

Four Seasons Residence Club Aviara in Carlsbad, CA seeks a Guest Service Attendant to deliver exceptional service to owners and guests. You will assist with luggage, share information about amenities, and help with shuttle services to ensure a seamless arrival, stay, and check-out experience.

Your role requires excellent presentation, strong interpersonal skills, and a flexible schedule including weekends and holidays.

Qualifications

• Experience in customer service, preferably Front Office or hospitality.
• Excellent presentation and interpersonal skills.
• Able to lift up to 75 lbs.
• Flexible schedule including weekends and holidays.
• California driver’s license is necessary.

Responsibilities

• Greet owners and guests on arrival and assist with luggage.
• Provide information about Residence Club amenities and local attractions.
• Answer guest inquiries and handle special requests courteously.
• Coordinate with Front Office to ensure smooth arrival and check-out processes.
• Shuttle guests and provide transportation information as needed.

Skills

Customer service

Interpersonal skills

Flexibility

Physical stamina

Driver's license

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa's kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you'd like.

About the role

Four Seasons Residence Club Aviara is looking for a Guest Service Attendant. The primary responsibility of this role is to provide exceptional service to our owners and guests by assisting with their luggage, providing information about the Residence Club's amenities, shuttling, and ensuring a seamless and enjoyable experience during their arrival, stay and check-out.

What you will do:

• Greet owners and guests upon arrival and assist with efficient luggage handling.
• Provide information about the Residence Club's amenities and local attractions.
• Handle guest inquiries and special requests in a courteous and helpful manner, exceeding expectations as needed.
• Coordinate with the Front Office team to ensure smooth arrival and check-out processes.
• Shuttle guests and/or provide transportation information.

What you bring:

• Excellent personal presentation and interpersonal skills.
• Physical stamina to lift up to 75 lbs
• A flexible schedule with the ability to work all shifts, weekends and holidays
• Previous experience in customer service, preferably in a Front Office setting
• Driving a company vehicle is an essential function of this role, a valid California Drivers License is necessary

What we offer:

• Hourly Rate: $20.05
• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Schedule & Hours:

Full Time

Early mornings, days, evenings, weekends, and holidays

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal