Guest Service Attendant

Four Seasons Hotels Ltd; Carlsbad (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Training and development opportunities

Travel programs and discounts

Complimentary dry cleaning for uniform

Complimentary employee meals

Job summary

Four Seasons Residence Club Aviara is seeking a Guest Service Attendant to deliver exceptional service to owners and guests. You will assist with luggage, share information about amenities, and ensure a seamless arrival, stay, and check-out experience.

Responsibilities include greeting guests, arranging transportation, answering inquiries, and coordinating with Front Office. A valid California driver’s license and ability to work varied shifts are required.

Qualifications

• Customer service experience preferred.
• Ability to lift up to 75 lbs.
• Valid California driver's license is required.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet owners and guests upon arrival and assist with luggage.
• Provide information about amenities and local attractions.
• Handle guest inquiries and special requests courteously.
• Coordinate with Front Office for smooth arrival and check-out.
• Shuttle guests and provide transportation information.

Skills

Personal presentation

Interpersonal skills

Customer service experience

Physical stamina

Flexible schedule

Driving a company vehicle

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

About the role

Four Seasons Residence Club Aviara is looking for a Guest Service Attendant. The primary responsibility of this role is to provide exceptional service to our owners and guests by assisting with their luggage, providing information about the Residence Club’s amenities, shuttling, and ensuring a seamless and enjoyable experience during their arrival, stay and check-out.

What you will do:

• Greet owners and guests upon arrival and assist with efficient luggage handling.
• Provide information about the Residence Club’s amenities and local attractions.
• Handle guest inquiries and special requests in a courteous and helpful manner, exceeding expectations as needed.
• Coordinate with the Front Office team to ensure smooth arrival and check-out processes.
• Shuttle guests and/or provide transportation information.

What you bring:

• Excellent personal presentation and interpersonal skills.
• Physical stamina to lift up to 75 lbs
• A flexible schedule with the ability to work all shifts, weekends and holidays
• Previous experience in customer service, preferably in a Front Office setting.
• Driving a company vehicle is an essential function of this role, a valid California Drivers License is necessary.

What we offer:

• Hourly Rate: $20.05
• 401(k) Retirement Savings Plan.
• Excellent training and development opportunities.
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

Schedule & Hours:

• Full Time
• Early mornings, days, evenings, weekends, and holidays.

Four Seasons is an Equal Opportunity, Affilative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal