Guest Service Associate — Flexible Hours, Community Impact

Derby Rec; Derby (KS); Presencial; USD 18.000 - 23.000; Tempo parcial

Resumo da vaga

Derby Recreation Commission is seeking a Guest Service Representative who will be the first and last impression for our members and guests. You will greet, assist, and direct visitors, answer questions, and process transactions with accuracy and courtesy.

The role emphasizes excellent communication, reliability, and the ability to work evenings and weekends. A CPR/First Aid certification and a valid driver's license are preferred; prior customer service experience is a plus as you help our

Qualificações

• Exemplary communication skills, both written and oral.
• Organized and detail oriented.
• Reliable and flexible.
• Able to work evenings, weekends, and some holidays.
• Must be at least 18 years old and have a valid driver’s license.
• Must possess CPR and First Aid within 60 days of employment.
• Must pass a criminal background check.
• High school diploma preferred.
• Some experience in customer service preferred.

Responsabilidades

• Provide a positive interaction with customers, face to face and on the phone.
• Point customers to the correct resources for their needs.
• Inform customers of accurate programming, facilities, and membership details.
• Conflict management and problem-solving skills, respond to issues or concerns to the customers’ satisfaction.
• Treat every opportunity as a learning opportunity.
• A self-motivated individual, able to work independently and within a team.
• Clarity in decision making regarding policies and procedures.
• Navigate the software to complete a transaction.
• Be teachable and interested.
• Attitude of humility and put others before yourself.
• Accept your role and maximize it.
• Accurately input pertinent customer information and conduct all business duties required.
• Ensure the safety of our guests.
• Always provide a clean, neat and well-maintained facility.

Conhecimentos

Communication

Organization

Reliability

People skills

Driver's license

CPR & First Aid

Customer service

Formação

High school diploma

Ferramentas

Data entry

Website navigation

CRM software

Descrição da vaga

Derby Recreation Commission is seeking a Guest Service Representative who will be the first and last impression for our members and guests. You will greet, assist, and direct visitors, answer questions, and process transactions with accuracy and courtesy.

The role emphasizes excellent communication, reliability, and the ability to work evenings and weekends. A CPR/First Aid certification and a valid driver's license are preferred; prior customer service experience is a plus as you help our