Guest Service Ambassador: Front Desk (Weekend/Evening)

Lester Hospitality; Rapid City (SD); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Discounts

Hotel stays

Flexible scheduling

Job summary

DoubleTree Rapid City is seeking a part-time Front Desk Receptionist to warmly welcome guests, handle check-in/check-out, and provide information on hotel services. The role requires weekend and evening availability, friendly and organized handling of guest requests, and teamwork with hotel staff.

The position offers access to employee discounts, hotel stay perks, and flexible scheduling options based on availability.

Qualifications

• High School diploma strongly preferred.
• At least 1 year front desk/guest service experience preferred.
• Clear communication and ability to work flexible schedule.
• Ability to lift up to 50 pounds.
• Basic computer skills to operate PMS and reservations systems.

Responsibilities

• Check guests in, issue room keys, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to provide guests extra value.
• Answer, record and process all guest calls, messages, requests, questions or concerns.
• Record guest preferences in the system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Issue, control and release guest safe-deposit boxes in line with hotel procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times.
• Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Problem solving

Flexibility

Education

High School diploma

Tools

PMS

Reservations systems

Job description

DoubleTree Rapid City is seeking a part-time Front Desk Receptionist to warmly welcome guests, handle check-in/check-out, and provide information on hotel services. The role requires weekend and evening availability, friendly and organized handling of guest requests, and teamwork with hotel staff.

The position offers access to employee discounts, hotel stay perks, and flexible scheduling options based on availability.