Guest Experience Concierge - Flexible Hours & Perks

Cadillac Jack's Gaming Resort; Deadwood (SD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

Dining deals

WaTiki Waterpark passes

Starbucks offers

Job summary

DoubleTree by Hilton in Deadwood, SD is seeking a Front Desk Associate to welcome guests, check them in/out, and provide information on hotel services and local activities. You will handle key distribution, transactions, and guest inquiries with discretion and professionalism.

Join a team with flexible scheduling, cross-training across departments, and access to LIV Hospitality benefits, including hotel discounts, dining deals, and partner perks.

Qualifications

• Must be 18 years or older.
• Strong computer skills and ability to learn hotel property management systems.
• Ability to quickly learn front desk procedures and selling skills.
• Excellent communication and listening skills with the public and staff.

Responsibilities

• Make room reservations and check guests in and out of the hotel.
• Issue room keys, pamphlets, discount cards, etc.
• Provide information to guests regarding hotel services, entertainment, shopping, travel.
• Ensure confidentiality, security and safety of guests in front desk communications.
• Arrange transportation for guests.
• Compute bills, post charges, and process payments.
• Run reports and maintain front desk and lobby area.
• Wear a uniform and nametag at all times on property.

Skills

Strong communication

Multi-tasking

MS Office

Front desk procedures

Tools

PMS (Hotel)

Reservations system

Job description

DoubleTree by Hilton in Deadwood, SD is seeking a Front Desk Associate to welcome guests, check them in/out, and provide information on hotel services and local activities. You will handle key distribution, transactions, and guest inquiries with discretion and professionalism.

Join a team with flexible scheduling, cross-training across departments, and access to LIV Hospitality benefits, including hotel discounts, dining deals, and partner perks.