Guest Service Agent: Warm Front Desk & Local Insights

Woodbine Hospitality Group; New York (NY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Paid sick time

Medical insurance

Dental insurance

Life insurance

Vision insurance

401(k) with employer match

Hilton Team Member Travel Perks

Employee discounts

Job summary

Tailwater Lodge, a Tapestry Collection by Hilton, seeks a Guest Service Agent to warmly welcome guests, share local knowledge, and ensure smooth reservations, check-ins, and check-outs. You will be the friendly face guiding guests through their stay.

Ideal candidates have 1+ year of customer service experience and can handle multiple tasks calmly, with a bonus for familiarity with PEP. This position offers full-time hours and a welcoming team environment.

Qualifications

• 1+ year of customer service experience.
• Familiarity with PEP is a bonus.

Responsibilities

• Welcome guests with warmth, sincerity, and a friendly smile.
• Share hotel and local knowledge to make each stay extra special.
• Manage reservations, check-ins, and check-outs in person, online, or by phone.
• Handle changes, special requests, and guest needs with ease.
• Keep guest records accurate and organized.
• Respond promptly and kindly to every request.
• Be the go-to expert for Tailwater Lodge.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Flexibility

Reservations experience

Job description

Description

GUEST SERVICE AGENT | TAILWATER LODGE

Set on the scenic banks of the Salmon River, Tailwater Lodge, a Tapestry Collection by Hilton™, offers the perfect blend of outdoor adventure and tranquil relaxation. From Orvis-endorsed fishing and shooting sports to our indoor pool, hot tub, and full-service spa, there’s something for everyone.

We’re looking for a Guest Service Agent who brings energy, warmth, and genuine hospitality to every interaction. You’ll be the smiling face that welcomes our guests, the problem-solver who keeps things running smoothly, and the friendly voice they remember long after their trip.

Responsibilities:

· Welcome guests with warmth, sincerity, and a friendly smile.

· Share hotel and local knowledge to make each stay extra special.

· Manage reservations, check-ins, and check-outs in person, online, or by phone.

· Handle changes, special requests, and guest needs with ease.

· Keep guest records accurate and organized.

· Respond promptly and kindly to every request.

· Be the go-to expert for all things Tailwater Lodge.

Qualifications:

· Flexible schedule (including weekends, and holidays).

· Strong communication, organizational, and problem-solving skills.

· Calm under pressure and able to juggle multiple tasks at once.

· 1+ years of customer service experience and familiarity with PEP (a bonus!)

Become part of our team and enjoy:

· Paid time off (for full-time team members) & paid sick time (for everyone).

· Medical, dental, life, and vision insurance (full-time).

· 401(k) with employer match.

· Hilton Team Member Travel Perks (hello, discounted getaways for you, friends, and family).

· Employee discounts and a warm, welcoming workplace.

Whether guests are reeling in a trophy fish, or relaxing at the spa, we’re here to make their stay unforgettable—and we want you to be part of the experience!