Guest Service Agent - Signia by Hilton Orlando Bonnet Creek

Hilton Global in; Orlando (FL); On-site; USD 40,000 - 44,000; Full time

Job summary

A leading hospitality company is seeking a full-time Guest Service Agent at Signia by Hilton Orlando Bonnet Creek. The ideal candidate will have a passion for customer service and hospitality, with open availability. Responsibilities include greeting guests, managing check-ins and check-outs, and addressing guest inquiries. Join a team that values integrity, teamwork, and exceptional guest experiences.

Benefits

Medical Insurance

Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education

Career growth and development

Qualifications

• Previous customer service and hospitality experience preferred.
• Open availability and weekend/holiday availability required.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and handle payments.
• Respond promptly to guest inquiries and resolve issues.

Skills

Customer Service

Hospitality

Adaptability

Teamwork

Job description

Guest Service Agent - Signia by Hilton Orlando Bonnet Creek (Finance)

The Signia by Hilton Orlando Bonnet Creek is seeking a full-time Guest Service Agent to join their team!

Ideal Candidate: Previous customer service and hospitality experience, open availability, and prior experience working in a hotel or front desk is highly preferred.

Shift Pattern: Open availability and weekend/holiday availability are required. Mainly 2nd shift 3pm - 11:30pm.

Pay Rate: $19.19 per hour plus upselling incentives.

The Benefits:

We support the mental and physical wellbeing of all Team Members to thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to various educational credentials
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for, handling payments, processing credit/debit cards, accepting various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area details, to answer guest questions.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond promptly and courteously to guest inquiries and requests, resolving issues efficiently.
• Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What are we looking for?

Founded in 1919, Hilton is a leader in the hospitality industry, known for innovation, quality, and success. We value:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we seek demonstration of these attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering luxurious hotels, resorts, extended-stay suites, and mid-priced hotels. For nearly a century, Hilton has provided exceptional accommodations, service, and value. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences worldwide. Our Team Members are at the heart of this mission.